Get the Support you need:

Our On-Site Support service is designed to provide you reliable IT support 24 hrs day with on-call technicians and engineers ready to help. Our staff of professionals handles everything from routine network, computer and server installations and configurations to end user, network, and server support. On-Site Managed Services are bundled with our Asset Inventory, Help Desk, Remote Management, and Monitoring Managed Service Solutions. With On-Site Managed Services your can get the support you need at a set budgetable rate per month. Why not outsource your IT support to a partner you can trust and rely on

On-Site Support Service Highlights:
  • Automated Asset Inventory System
  • Help Desk Support and on-line Managed Service System
  • Monitoring Services
    • 24x7 network and device monitoring and alerting
    • Network quality and performance monitoring
    • Device, Computer, and Server Uptime monitoring
    • Security analysis and policy development
    • AlertDash  with 24x7 monitoring status
  • Server and Computer Support (upgrades, security patches, migrations)
  • Network Support and Management Services
  • Remote Management and Administration

 

The managed help desk support system included with all On-Site service level agreements when coupled with our monitoring system can automatically create trouble tickets based on different configurable severity alerts getting you support on its way on-site or remotely before some even has a chance to pick up a phone.

Proactive Managed Support.

 

Reduce, Improve, and Tighten

Reduce network, server, and desktop client downtime. Improve employee productivity. Reduce capital waste. Purchase technology and services catered to your business. Tighten network, server and computer security. Meet your Compliance objectives.  Fidelitech is the Information Technology Partner you can rely on!

Fidelitech Named One of Ingram Micro's Fastest-Growing SMB Channel Partners in the United States.

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