Help Desk Support Service Highlights:

Our help Desk Support service is designed to provide you reliable IT support 24 hrs day with on-call technicians and engineers ready to help. Relieve your IT staff of the need for someone to man a desk and telephone. The managed helped desk support system when coupled with our monitoring system can automatically create trouble tickets based on different configurable severity alerts getting you support on its way on-site or remotely before some even has a chance to pick up a phone.

We will work with your staff to resolve desktop, network, and printer problems of all types. Managed help desk support gets you the support you need with available fixed monthly and annual rates designed to help you better plan your company's annual, quarterly, and monthly budgets.


  • Remote management and administration
  • Web-based help desk trouble ticket system
    • Prioritized and categorized incidents
    • Multiple severity types
    • Automatic or manual generation capability
    • Dispatch capability
    • Problem management and trend analysis enabler
    • 24x7 web access
  • Operating system and software configuration
  • Telephone help desk support


Our help desk system is available for your internal IT personnel to use with or with out our on-site or remote technical support. Either way you have access to a powerful reliable system built to help IT better support their network infrastructure.

Proactive Managed Support.


Reduce, Improve, and Tighten

Reduce network, server, and desktop client downtime. Improve employee productivity. Reduce capital waste. Purchase technology and services catered to your business. Tighten network, server and computer security. Meet your Compliance objectives.  Fidelitech is the Information Technology Partner you can rely on!

Fidelitech Named One of Ingram Micro's Fastest-Growing SMB Channel Partners in the United States.

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