Frequently asked Questions (FAQ):

Your trusted partner founded on the Core Values of a Marine.

 

Do you perform support on an as needed basis?

Do you perform support on an as needed basis? Yes, however studies do show Proactive service helps reduce downtime and extend the longevity of your equipment. We offer low cost minimal monitoring services to both help you and enable us to provide the best service possible.

 

What does your Unlimited Managed Services Package Include?

The purpose of our unlimited services packages are to provide all the services needed for your servers, network equipment, desktops, and notebooks at a budgetable flat fee per month. We offer these services for the entire office or on a per server, network component, desktop, or notebook basis.

All of the packages include monitoring for all covered equipment, operating systems and applications.

Telephone and Remote Help Desk, Depot Service and Onsite Service for all covered equipment, operating systems and applications.

We provide Technology Vendor Management in relation to the covered equipment, operating systems and applications. Anytime a problem arises with a device or line of business application serviced by a vendor we manage the resolution for you. On-site. Over the phone. No Problem. One call to us is all that is needed.

 

Where do I start, who do I call?

For more information you can send us an email message at info@fidelitech.net or simply call us at 801-263-8858. We will be happy to schedule a time with you to discuss your business needs. All new clients are asked to complete a onsite technology assessment with one of our friendly professionals.

Our staff of courteous professionals are trained in a breadth of technologies. Through continuous training and vendor partnership programs, such as the Ingram Micro SMB Alliance, Fidelitech is able to provide its clients the latest technologies in fulfilling their technology needs. It is the goal of Fidelitech to provide you with not only the standard elements necessary for your technology needs but SUCCESS in the implementation of your IT Strategy!

 

Reduce, Improve, and Tighten

Reduce network, server, and desktop downtime through automation, SMART tools, and knowledgeable professionals. Increase employee productivity through an improved staff focus and less technical issues. Reduce capital waste through SMART purchasing decisions, resourceful advisors, and technology solutions catered to your organizations actual needs and requirements. Tighten your organizations security with a toolset not only intended to protect what is most valuable to you but a strength and resolution to your compliance and standards needs. Fidelitech Solutions is the partner, trusted advisor source, and extension to your team, you can rely on!

Solid Performing, Managed Services, Affordable Solutions, and Reliable Technology Advisors.

Fidelitech Named One of Ingram Micro's Fastest-Growing SMB Channel Partners in the United States.

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